- Statement of intent
The Brentwood Theatre Trust Limited is committed to safeguarding your privacy, including online.
This statement sets out how, and why, we use personal information, also known as data, we collect about you, including through our website www.brentwood-theatre.co.uk .
Please do read this policy carefully to understand how your personal information will be treated.
- Personal Information – Data
Your personal information is also known as data and is protected by the Data Protection Act.
Any data you provide about yourself, and any information which identifies you, such as your name, address, telephone number will only be retained by us if you tell us that we can do so. You might choose not to, although this means that we may not be able to provide you with the full range of our services (for example, letting you know of any problems).
You can update and amend your personal details by contacting our box office during opening hours, and we’ll do this for you.
Credit and debit cards – Credit and debit card payments are handled by a secure third party provider and all details are destroyed immediately after each transaction.
- What We Use Your Data For
If you’ve given us permission, we hold your data on our box office system and use it for operational purposes, such as processing bookings. We can also send you information about forthcoming shows. At any time, you have the right to change the uses you permit us to make.
From time to time we might ask you for additional information, for the same purposes or to update our records. You never have to agree to this; and we will always tell you why we need this information.
To tailor our communications and make our contact with you relevant, we use data supplied by you to help us decide which of our services and products to promote to you. If you have accepted analysis and advertising cookies we may also use your browsing behaviour on our websites for the same purpose.
We are a registered charity and rely on voluntary contributions from our audience and other funders. Based on the frequency of your visits and purchasing patterns, we may ask you for additional support for our work.
- Website and Cookies
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors.
Google Analytics cookies
These cookies are used to collect information about how visitors use our site. The cookies collect information in an anonymous form, so we don’t know who is using our site. We use the information on how people use our website to compile reports and to help us improve the site. You can go to http://www.google.com/analytics/learn/privacy.html to find out more about Google Analytics cookies and how to opt-out of them.
Cookies used by Twitter and Facebook
These cookies provide information on visitors to Twitter and Facebook, check whether users are logged in to either platform and set application cookies for Twitter and Facebook.
This website also uses advertising cookies and we offer the option to opt out of these to prevent them being set on your computer.
(Please note that we are not responsible for information available on these websites).
- Sharing Your Data
We may disclose information we hold about you to third parties for the purpose of providing services you have requested, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings. From time to time, these third parties may be located outside the European Economic Area (EEA) in countries which do not have the same standards of protection for personal data as the UK.
We will never share your data without your permission.
You can withdraw your permission at any time.
- Protection of Data
We maintain strict security measures in order to protect data. This includes following certain procedures, for example checking your identity when you telephone us, encrypting data on our website and in order to ensure with all applicable legal requirements.
All data stored by us is kept in a secure environment. Save as agreed by you for marketing purposes, only employees and approved contractors, who need the information to perform a specific job, are granted access to personally identifiable information.
- Retention of Data
Brentwood Theatre will only hold onto your data for a period of 18 months after your last contact with us. After which point your personal information will be purged, though some historic data may be kept after being anonymised.
- Users Under 18
If you are under 18, please ensure that you obtain your parent/guardian’s consent beforehand whenever you provide personal information to Brentwood Theatre. Users without such consent are not allowed to provide us with personal information.
- Third Party Sites
We cannot be held responsible for the privacy and practices of other companies, even when you’ve reached them through us or our website. We recommend that you check this for each new site you visit.
- Transferring your data outside of the EEA
Sometimes as part of our operations we may need to transfer your data out of the EEA, we’ll take steps to ensure that your privacy rights continue to be protected as outlined in this notice.
- Any Questions
If you have any questions about this policy or our treatment of your personal information, then please contact the Data Protection Officer firstname.lastname@example.org .
- Policy Review
This policy will be reviewed annually.
Last reviewed and approved: April 2018