Terms & Conditions
Brentwood Theatre Terms & Conditions
You can call our Box Office from Monday to Friday between 1pm and 6pm on 01277 200305. If you get our answerphone, please do leave a message and we will ring you back in order of messages left.
You can visit our Box Office in person from Monday to Friday between 1pm and 4pm. Please come to our Stage Door and ring the buzzer.
There is a fixed £1 booking fee for all transactions made by phone, regardless of the number or total value of tickets ordered.
Tickets can be collected from our Foyer up to one hour before the performance commences.
Alternatively, we can email you an e-ticket to print and bring with you (you can also show us this on your mobile phone instead of printing) or we can post your tickets to you for a charge of £1.
On the Door Sales
On performance days, you can also now call our Front of House Desk on 01277 226658 from 6pm until half hour before the show starts to check ticket availability on the door. You can use this service to reserve tickets to collect for that performance.
Please note any tickets reserved and not collected 15 minutes before the advertised show start time will be released again for general sale on a first come, first served basis.
We are now able to accept both cash and card payments for ticket sales on the door.
Tickets can be booked online 24 hours a day, 7 days a week via Ticketsource up until a short time before the show commences.
Ticketsource charge a fee of up to 10% for online bookings, which is explained on their website before you make a purchase.
You will need to print your e-tickets yourself if using this service (or you can show them to us on your mobile phone). Please click here to buy tickets.
Once purchased, your tickets are not refundable however we may endeavour to re-sell them for you or else we may swap your tickets to another performance of the same show. For re-selling, there is a charge of £1 per ticket.
For both our Main Auditorium and Audrey Longman Studio, audience members must cross the stage to access the seating. Therefore, latecomers may not be admitted until the interval or at a suitable break if the production allows it. Please speak with our Front of House team if you arrive late. They can talk to the Stage Manager and advise if it is possible to seat you.
Latecomers can usually watch the show from our screen in the Foyer if they are unable to enter the auditorium.
We aim to ensure that everyone has a welcoming and pleasant experience at Brentwood Theatre. If there is anything we can do to make your visit easier, please let us know. Our staff and volunteers will do all they can to support you.
Wheelchair users and disabled patrons
Brentwood Theatre is fully accessible to wheelchair users.
For operational purposes, we do have a limited number of wheelchair spaces available for performances. Please advise our Box Office of any ways we can help with your visit, when booking tickets.
If you would like to be seated first, please tell the Front of House Supervisor on arrival.
There are 2 disabled parking spaces in the car park next to the theatre.
Mobility scooters will not be admitted within the Theatre.
Deaf and hard of hearing patrons
An induction loop system is installed for hearing aid users. If you wish to be advised of any signed performances, please contact our Box Office.
Assistance dogs are welcome. Please ensure you inform the Box Office when booking your ticket so there is space for your dog.
Babes in Arms
All children, including babies, must have a ticket, even if sharing a seat with an adult.
Children under 14
Children under 14 must be accompanied by an adult at all times.
Booster seat and carry cots may not be used in the Main Auditorium or Audrey Longman Studio.
Buggies or prams may not be taken into either space, but can be left in the bar at patrons’ own risk.
The car park adjacent to the Theatre is not our property and spaces are leased by other local businesses. Parking for our guests is available in nearby streets or local public car parks such as William Hunter Way, which is about five minutes’ walk away, next to Sainsbury’s.
For more details and parking charges please visit Brentwood Borough Council’s website
There are 2 disabled parking bays next to the Theatre which blue badge holders may use.